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Welcome!
Thank you for choosing DeKalb Medical for your health care needs. Our medical, nursing and volunteer care partners are committed to making your stay as comfortable and pleasant as possible, with the highest quality of care available and the best possible service. If you have any questions or require additional assistance, any member of our staff is ready, willing and able to help you.
Important Payment Information
- Our cost of rendering care is based upon cash payment at the time of service.
- Payment is expected when services are rendered. For your convenience, we accept cash, checks or credit cards.
- If you are covered by a managed health plan, your co-payment and/or deductible is due at the time of service. Patients without insurance will be asked for payment prior to treatment. Your cooperation with our payment policy helps us provide quality medical care while controlling health care costs for all patients.
- Radiology Associates and Emergency Physician fees are billed separately.
Financial Assistance
For information on financial assistance to patients who qualify for uncompensated services, please call our Financial Counselors at 404.501.5157. Assistance is determined by family income.
Hospitalization Insurance
DeKalb Medical accepts most insurance plans, provided we receive proof of coverage. Once we have verified your insurance, a claim is issued for total charges. Your insurance company calculates the payment amount and pays us accordingly. In addition to this payment, your insurance company provides us with an explanation of benefits and your required amount.
If you are covered by more than one policy, we will process the claims for all companies. If there’s an overpayment on your account, we will make a refund within the time allowed by Georgia law for such transactions, to the appropriate party.
Please remember that your insurance policy is a contract between you and your insurance company. We will do our very best to see that you receive all the benefits to which you are entitled, but you are ultimately responsible for the payment of your account.
Precertification
Most insurance companies now require precertification for elective admissions and procedures. In other words, your stay must be determined to be medically necessary by your plan prior to your admission to the hospital. Only medically necessary services are deemed covered and payable by insurance carriers. If you are admitted without the necessary precertification, your insurance company could refuse to pay all or part of your hospital bill. Some plans require that certain surgical procedures be done on an outpatient basis. If you are unsure about these requirements, discuss them with your physician, your employers and your insurance company before you are admitted to the hospital.
Required Insurance Information
Based on your insurance provider, we ask that you provide the following information when you are admitted.
Group Insurance (HMO, PPO and Indemnity) – the mailing address for the claim and a copy of your current insurance card.
Individual Insurance – Acceptance of this type of insurance is based on your type of policy. Please speak with our Admissions Department prior to your admission.
Medicare and Medicaid – If you are a Medicare patient, we will need your Medicare card. If you are a Medicaid patient, please bring your current month’s Medicaid form.
Workers’ Compensation – Please provide the name, address and phone number of the employer, the name of the insurance company that will pay for your "on the job" injury, and the name and phone number of the contact person for authorization.
Active or Retired Military – Please bring your military ID card. Any dependent patient 10 years or age or older must present an ID card.
Your Hospital Bill
After your discharge from the hospital, you will receive a statement that includes all services rendered during your visit with DeKalb Medical. For patients with insurance coverage, you will receive a billing statement noting your financial responsibility once your carrier has paid on your account. Any amount you owe will be clearly visible. We appreciate your prompt payment, and for your convenience, we accept cash, personal checks, traveler’s checks, VISA, MasterCard, American Express and Discover Card.
What’s Included on the Bill
If you have any questions about your bill or need assistance, call 404.501.5183.
The following services, as they apply to your treatment, will appear on your bill.
Daily room and care services – your room, nursing care, bedside meals, housekeeping, maintenance, admitting, medical records and other support services.
Special services ordered by your physician – X-rays, laboratory tests, medical supplies, operating room charges, medication, anesthesia drugs and other special treatments.
Physician fees for specific tests or treatments – laboratory tests, pulmonary function, blood flow, EEG, EKG and urodynamics laboratory.
What Isn’t on the Bill
You will receive separate bills for certain professional services received while you were in the hospital. These include – your doctor’s professional services, ambulance services, emergency department physicians, other physicians called in as consultants by your doctor, private duty nurses or patient sitters, DeKalb Anesthesia Associates (surgical anesthesia and recovery room), and Radiology Associates of DeKalb (diagnostic X-rays, nuclear medicine, ultrasound, computerized tomography scanning and magnetic resonance imaging).
For DeKalb Anesthesia Associates, call 404.501.7300; for Radiology Associates of DeKalb, dial 404.634.9196.
Going Home
Your physician will write a discharge order in your chart and discuss your release with you. This may be a transfer home, with or without home health services; to a long-term acute care facility; a sub-acute facility; rehabilitation services; or a nursing home.
Discharge Planning
Our Medical Management Department staff has nurse case managers and social workers that can assist both you and your physician with the appropriate referral to all of the services mentioned above, as well as other community resources. Please call 404.501.1120 for more information.
Checking Out
Checkout time is 11 a.m. for patients with discharge orders. Please make arrangements to have your family or friend ready to pick you up on the day of discharge by 11 a.m. Nursing staff and Medical Management staff can assist you in making arrangements for other transportation, such as ambulance or taxi, should this be needed. If you are unable to leave the hospital by 11 a.m., you maybe be moved to a discharge area to wait until your transportation is available.
Please observe the listed checkout times if you have been discharged by your physician. If you haven’t left your room by the end of the checkout period, you may be charged for an additional day. This additional charge will not be covered by your insurance; however, if you are discharged by your physician after normal checkout times, but before midnight, you may not be subject to additional room charges.
General Guidelines for Visitors
The DeKalb Medical hospital system is smoke-free.
Please limit your visits to 15 to 20 minutes.
Patients may receive a maximum of two visitors at the same time.
Please do not enter a room when the "no visitors" sign is displayed.
Children under the age of 6 are not permitted in any part of the hospitals except in the main lobby areas, where they are to be accompanied by a responsible adult. Exceptions include the maternity areas.
For the protection of others, persons with colds, influenza, vomiting, diarrhea or other contagious illnesses are asked not to visit patients unless special permission is granted by the physician or the nurse caring for the patient.
Visiting Hours
DeKalb Medical
2701 North Decatur Road, Decatur
General: 10 a.m. – 8:30 p.m. (Daily)
Intensive Care Unit: Only immediate family members may visit patients in the ICU. No children under age 12 are permitted. A maximum of two visitors are allowed at one time. To receive a status report on a patient’s condition, you may call 404.501.1412 and leave a message with your name and contact information.
Maternity Center: Visitation is permitted 24 hours a day according to the laboring patient’s preference. Siblings of any age with adult supervisions may visit, but all other children must be 12 years of age or older.
Mother-Baby Unit: Fathers or primary support persons have unlimited visiting hours. General visiting hours for others are 8:30 a.m. – 8:30 p.m. Siblings may visit during the general visiting hours but should have adult supervision at all times. All other children must be 12 years of age or older.
Intensive Care Nursery/Special Care Nursery: Parents are asked to call their baby’s nurse before each visit so the staff members can plan their care to allow parents the best possible visit. Visits from others are only allowed with parental permission. Generally, visiting hours are 10 a.m. - 7 p.m., and 8 p.m. - 7 a.m.
Pediatric Patients: A child is considered a pediatric patients if under 13 years of age or younger and not admitted to the hospital as a newborn. Parents may stay with the child at all times and are encouraged to participate in the child’s care.
PACU and Continuing Care Area: Visitors are not allowed in the Post-Anesthesia Care Unit (PACU).
Inpatient Rehabilitation: 5:30 p.m. – 9 p.m., Monday – Friday; 4 p.m. – 9 p.m., Saturdays; 9 a.m. – 9 p.m. Sundays and holidays.
Behavioral Health Services (General Psychiatry and Substance Detoxification): 6 p.m. – 8:30 p.m., Monday – Friday; 2 - 8:30 p.m.,weekends and holidays. No children under age 14 are permitted to visit at any time. Please call 404.501.2803 or 404.501.2883 if you have questions regarding a patient’s condition. Please note that law maintains that you must have the patient’s confidential ID number for phone contact or visitation with a patient on this unit.
DeKalb Medical at Downtown Decatur
450 North Candler Street, Decatur
General: 9 a.m. - 9 p.m.
DeKalb Medical at Hillandale
2801 DeKalb Medical Parkway, Lithonia
General: 8:30 a.m. – 8:30 p.m.
Parking
DeKalb Medical
2701 North Decatur Road, Decatur
Main hospital parking is offered in the deck located across from the emergency entrance. Entrances to the deck are located on Sowell Street and Rufus Evans Drive. Long-term parking cards are available for frequent visitors and patients and can be purchased, by check or credit card, at the exit booths in the deck. Valet parking is also available at the main entrance and the front entrance of the 2675 building.
Women’s and Surgical Center parking is available in an underground deck directly below the facility. An elevator will bring you directly to the Surgical Admitting Center at the lobby level or to the OB admissions department. Short-term parking is available in the front of the Women’s and Surgical center for patient drop-off.
DeKalb Medical at Downtown Decatur
450 North Candler Street, Decatur
A portion of the parking lot of First United Methodist Church of Decatur is leased by the hospital and is available at no charge for visitor parking. Please ask for a parking pass at the second floor reception desk. The hospital does not own nor operate the elevated parking lot connected to the west side of the second floor entrance. There is a charge for parking in this lot during the day. To help ensure the safety of the hospital, the doors to the ground floor entrance on Candler Street are locked 6:30 p.m. – 6:30 a.m. Please ask your visitors to use the second floor entrance on the hospital’s west side during these hours.
DeKalb Medical at Hillandale
2801 DeKalb Medical Parkway, Lithonia
Ample, free parking is available on the campus.
Banking
Keep in mind that your financial institution may charge you to use an ATM.
DeKalb Medical
2701 North Decatur Road, Decatur
ATMs are located on the first floor of the hospital near the main hospital lobby, in the lobby of the 2665 professional building and in the lobby of the Women’s and Surgical Center.
DeKalb Medical at Hillandale
2801 DeKalb Medical Parkway, Lithonia
An ATM is located on the first floor across from the Gift Shop.
Chaplain
Our Pastoral Services Department provides spiritual counseling and guidance
to those requesting it. If you would like a visit from our hospital chaplain, please dial 404.501.5148 or ask your nurse. Our chaplains also are available to notify your church or to assist your minister or other church leader.
Flower and Mail Delivery
Your flowers and mail are delivered by DeKalb Medical Auxiliary volunteers. After you are discharged, mailed addressed to you will be forwarded to your home address.
Food Services
DeKalb Medical - for a menu listing, call 1-3287.
2701 North Decatur Road, Decatur
Cafeteria Hours (Main Hospital, Ground Floor)
Monday through Friday:
Breakfast Lunch Dinner
6:30 – 10 a.m. 11 a.m. – 8 p.m.
Saturday, Sunday and holidays:
Breakfast Lunch
7 – 10:00 a.m. 11a.m. – 1:30 p.m.
Azalea Bistro (Women’s and Surgical Center, Lobby)
Featuring made-to-order deli sandwiches and specialty coffees.
Monday through Friday:
All day: 6:30 a.m. – 2 a.m
Chick-fil-A (Professional Building)
Monday through Friday:
7 a.m. - 4 p.m.
DeKalb Medical at Downtown Decatur
450 North Candler Street, Decatur
Cafeteria hours are: Breakfast - 6:30 - 9:30 a.m., M-F; lunch - 11:30 a.m. - 1:30 p.m.,
M-F.
DeKalb Medical at Hillandale
2801 DeKalb Medical Parkway, Lithonia
The Bistro at DeKalb Medical is conveniently located on the first floor near the guest elevators. The Bistro offers breakfast, lunch and dinner with a variety of menu selections Monday through Friday. On weekends and holidays, The Bistro offers breakfast and lunch.
Monday through Friday:
Breakfast Lunch Dinner
7 - 10 a.m. 11 a.m. - 2 p.m. 4:30 - 7 p.m.
Saturday, Sunday and holidays:
Breakfast Lunch
7:30 - 9:30 a.m. 11 a.m. - 1:30 p.m.
Gift Shops
Gift shops are located on the main floors of DeKalb Medical and DeKalb Medical at Hillandale.
Mother & Baby Boutique and Lactation Center
Located on the 3rd floor of the Women’s, the Mother & Baby Boutique and Lactation Center is your one-stop-shop for mother and baby care. Our Mother & Baby Boutique carries unique clothing and gifts for women and babies, while the Lactation Center provides support and guidance for new moms who choose to breastfeed.
Keeping Valuables
Do not bring large sums of money or other valuables with you to the hospital. We cannot assume responsibility for them. If you have such items, please send them home with a family member, or ask your nurse to lock your valuables in the hospital safe, located in the Security Office.
Lodging
Courtyard By Marriott-Northlake
4083 LaVista Road
Tucker, GA US 30084
770.938.1200
Country Inn And Suites By Carlson Northlake
2081 Northlake Parkway
Tucker, GA 30084
770.270.9009
Hampton Inn-North Druid Hills Road
1975 North Druid Hills Road
Decatur, GA 30030
404.320.6600 or 1.800.426.7866
Holiday Inn Select Atlanta-Decatur (Conference Plaza)
130 Clairemont Ave.
Decatur, GA 30030
404.371.0204
Holiday Inn Express Hotel Suites Emory University
2183 N. Decatur Road
Decatur, GA 30030
404.320.0888
Radisson Hotel Atlanta Northlake
4156 Lavista Road
Tucker, GA 30084
770.938.1026
Suburban Extended Stay Hotels
1638 Church Street
Decatur, GA 30033
404.267.3701
Near DeKalb Medical at Hillandale
Amerisuites
7900 Mall Ring Road
Lithonia, GA 30038
770.484.4384
Comfort Inn Conyers
1363 Klondike Road
Conyers, GA 30094
1.800.423.7846
Marriott Stone Mountain Inn
1058 Robert E. Lee Drive
Stone Mountain, GA 30083
1.800.423.7846
Country Inn and Suites
1852 Rockbridge Road
Stone Mountain, GA 30087
770.465.6515
Your Opinion, Please.
After discharge, a consumer opinion survey company may contact you. We want to make certain we earn your highest rating, so if there is anything we can do while you are our guest to make you more satisfied, please speak with a nursing supervisor. We are dedicated to providing exceptional service, and you may reach our Service Excellence Department with any comments or concerns at 404.501.5020.
If you are a patient at DeKalb Medical and have a concern about patient care and safety that has not been addressed, you are encouraged to contact the hospital's office of Patient Relations and Compliance at 404.501.5810. If your concerns are not resolved to your satisfaction, you are encouraged to contact the Joint Commission on the Accreditation of Healthcare Organizations, Office of Quality Monitoring, by calling 1.800.994.6610 or e-mailing complaint@JCAHO.org.
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